Marketing Glossary

Your comprehensive guide to digital marketing, marketing, and AI terms. Understand the language of modern marketing with clear definitions and examples.

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Showing 171 of 171 terms

A/B Testing

Digital Marketing

A/B testing is a method of comparing two versions of a single marketing asset, like a webpage or email, to determine which one performs better with yo...

Advertising Copy

Marketing

Advertising copy refers to the written text used in advertisements to persuade audiences to take a specific action. It combines compelling messaging, ...

Affiliate Link

Digital Marketing

An affiliate link is a specialized URL that contains a unique identifier for tracking referrals from one website to another. When users click on these...

Algorithm

Data Science

An algorithm is a step-by-step procedure or formula for solving a specific problem or performing a task. In computing and digital marketing, algorithm...

Analytics

Data

Analytics is the systematic computational analysis of data or statistics to identify meaningful patterns and insights. It involves collecting, process...

Artificial Intelligence

Technology

Artificial Intelligence (AI) refers to computer systems designed to perform tasks that typically require human intelligence. These systems can analyze...

Artificial Intelligence (AI)

AI

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and learn like humans. These syst...

Attraction Marketing

Marketing Strategy

Attraction Marketing is a strategy focused on drawing potential customers to a brand or business through valuable content and engagement rather than t...

Automated Email Campaign

Email Marketing

An automated email campaign is a series of pre-scheduled emails sent to subscribers based on specific triggers, timelines, or user behaviors. These ca...

Automation

Technology

Automation refers to the use of technology to perform tasks with minimal human intervention. It involves implementing systems and software that can ex...

Backlink

SEO

A backlink is a link from one website to another, functioning as a vote of confidence or endorsement in the eyes of search engines. These links are a ...

Bid Management

Digital Advertising

Bid Management is the process of controlling and optimizing bids for keywords in pay-per-click (PPC) advertising campaigns. It involves strategically ...

Big Data

Analytics

Big Data refers to extremely large datasets that are too complex for traditional data processing applications. It encompasses volume, velocity, and va...

Bounce Rate

Analytics

Bounce Rate is the percentage of visitors who navigate away from a website after viewing only one page. It measures how effectively a site engages vis...

Business Goals

Strategy

Business goals are specific, measurable objectives that an organization aims to achieve within a defined timeframe. They serve as strategic targets th...

Business Intelligence

Data & Analytics

Business Intelligence (BI) refers to the technologies, applications, and practices for collecting, integrating, analyzing, and presenting business inf...

Business Objectives

Business Strategy

Business objectives are specific, measurable goals that an organization aims to achieve within a defined timeframe. They provide direction for busines...

Buyer Journey

Marketing

The Buyer Journey represents the process customers go through from initial awareness of a need to making a purchase decision. It typically includes st...

Click-through Rate

Digital Marketing Metrics

Click-through Rate (CTR) is a metric that measures the percentage of people who click on a specific link or call to action out of the total number who...

Commission

Business

A commission is a fee paid to an individual or entity for facilitating a transaction or service. It's typically calculated as a percentage of the sale...

Computation

Technology

Computation refers to the process of performing calculations or logical operations using mathematical or algorithmic methods. It encompasses the trans...

Computational Linguistics

Artificial Intelligence

Computational Linguistics is an interdisciplinary field that applies computer science to analyze, understand, and generate human language. It combines...

Computer Vision

Artificial Intelligence

Computer Vision is a field of artificial intelligence that enables machines to interpret and understand visual information from the real world. It inv...

Content Analysis

Content Strategy

Content Analysis is a research technique that systematically examines content to identify patterns, themes, and meanings. It involves evaluating vario...

Content Marketing

Digital Marketing

Content Marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and ret...

Content Upgrade

Lead Generation

A Content Upgrade is a premium piece of content offered as an incentive for visitors to provide contact information, typically through an email opt-in...

Content Writing

Digital Marketing

Content writing is the process of creating written material specifically designed for digital platforms and marketing purposes. It involves crafting e...

Conversion Funnel

Digital Marketing

A conversion funnel is a visual representation of the customer journey from initial awareness to final purchase or desired action. It maps out the ste...

Conversion Offer

Conversion Rate Optimization

A Conversion Offer is a specific incentive or proposition presented to website visitors to encourage them to take a desired action. It typically inclu...

Conversion Optimization

Digital Marketing

Conversion Optimization is the systematic process of increasing the percentage of website visitors who take a desired action. This involves analyzing ...

Conversion Page

Digital Marketing

A conversion page is a specifically designed webpage with the primary goal of converting visitors into customers or leads. These pages are optimized t...

Conversion Rate

Digital Marketing

Conversion Rate is the percentage of visitors who complete a desired action on a website or digital platform. It measures the effectiveness of your ma...

Conversion Rate Optimization

Digital Marketing

Conversion Rate Optimization (CRO) is the systematic process of increasing the percentage of website visitors who take a desired action. This involves...

Conversion Rate Optimization (CRO)

Digital Marketing

Conversion Rate Optimization (CRO) is the systematic process of increasing the percentage of website visitors who complete a desired action, such as m...

Convolutional Neural Networks

Machine Learning

Convolutional Neural Networks (CNNs) are specialized deep learning architectures designed primarily for processing grid-like data such as images. They...

Copywriting

Content Marketing

Copywriting is the art and science of creating written content that persuades, informs, or engages an audience to take a desired action. It encompasse...

Cost Per Acquisition (CPA)

Marketing Metrics

Cost Per Acquisition (CPA) is a marketing metric that measures the total cost to acquire a customer or conversion. It's calculated by dividing the tot...

Cost Per Click (CPC)

Digital Advertising

Cost Per Click (CPC) is a digital advertising model where advertisers pay a fee each time someone clicks on their ad. This pricing model is commonly u...

Cost Per Mille (CPM)

Digital Advertising

Cost Per Mille (CPM) is a digital advertising pricing model where advertisers pay for every 1,000 impressions of their ad. It's commonly used for bran...

Creative Writing

Content Creation

Creative writing is the art of using language to express ideas, emotions, and stories in an imaginative way. It encompasses various forms such as fict...

Customer Equity

Marketing Analytics

Customer Equity is the total lifetime value of all current and future customers of a business. It represents the sum of discounted future profits from...

Customer Experience (CX)

Marketing

Customer Experience (CX) encompasses the complete journey and interactions a customer has with a brand across all touchpoints. It focuses on how custo...

Customer Experience Map

Customer Experience

A Customer Experience Map is a visual representation of the entire journey a customer takes with a brand or product, documenting all touchpoints and i...

Customer Journey

Customer Experience

The customer journey represents the complete experience a customer has with a brand from initial awareness through purchase and beyond. It maps all to...

Customer Journey Mapping

Customer Experience

Customer Journey Mapping is the process of creating a visual representation of the interactions and experiences a customer has with a brand across all...

Customer Lifecycle

Marketing

The Customer Lifecycle represents the complete journey a customer goes through when interacting with a company, from initial awareness to post-purchas...

Customer Lifetime Value (CLV)

Marketing Metrics

Customer Lifetime Value (CLV) is a metric that represents the total revenue a business can expect from a single customer account throughout their rela...

Customer Profitability

Business Analytics

Customer Profitability is a metric that measures the financial value generated by a specific customer or customer segment over time. It calculates the...

Customer Relationship Management (CRM)

Marketing

Customer Relationship Management (CRM) is a technology and strategy for managing all your company relationships and interactions with customers and po...

Customer Value

Business Strategy

Customer Value refers to the perceived benefit a customer receives from a product or service relative to its cost. It encompasses both tangible benefi...

Data Analysis

Analytics

Data Analysis is the process of inspecting, cleaning, transforming, and modeling data to discover useful information and support decision-making. It i...

Data Mining

Analytics

Data Mining is the process of discovering patterns, correlations, and insights from large datasets using computational methods. It combines statistica...

Data Science

Analytics

Data Science is the interdisciplinary field that uses scientific methods, algorithms, and systems to extract insights and knowledge from structured an...

Deep Learning

Artificial Intelligence

Deep Learning is a subset of machine learning that uses neural networks with multiple layers (deep neural networks) to analyze various forms of data. ...

Design Thinking

Methodology

Design Thinking is a human-centered approach to innovation and problem-solving that focuses on understanding user needs before developing solutions. I...

Digital Advertising

Digital Marketing

Digital advertising encompasses all marketing efforts that appear on internet-connected devices. It includes display ads, social media advertising, se...

Digital Marketing

Marketing

Digital Marketing refers to promoting products or services using digital technologies and channels on the internet. It encompasses a range of strategi...

Display Advertising

Digital Marketing

Display advertising refers to visual advertisements shown on websites, apps, and social media platforms in various formats like banners, images, and v...

Drip Campaign

Email Marketing

A drip campaign is a series of automated emails sent at predetermined intervals to nurture leads or customers through a marketing funnel. These commun...

Drip Campaigns

Email Marketing

Drip campaigns are automated email marketing strategies that send pre-written messages to subscribers at scheduled intervals. These campaigns deliver ...

Earned Traffic

Digital Marketing

Earned Traffic refers to visitors who come to your website through unpaid channels, typically as a result of your brand's reputation, content quality,...

Email Automation

Marketing Technology

Email automation is the process of using software to send targeted emails to recipients based on predefined triggers, schedules, or user behaviors. It...

Email Campaigns

Email Marketing

Email campaigns are strategic, coordinated series of emails sent to subscribers to achieve specific marketing objectives. They involve planning, creat...

Email Incentive

Email Marketing

An Email Incentive is a promotional offer or reward provided to users in exchange for their email address or other engagement with email marketing. Th...

Email Marketing

Digital Marketing

Email marketing is the strategic practice of sending targeted messages to a list of subscribers to promote products, services, or content. It involves...

Email Sequence

Email Marketing

An email sequence is a series of pre-written emails automatically sent to subscribers based on specific triggers or timelines. These automated campaig...

Evergreen Content

Content Marketing

Evergreen content is material that remains relevant and valuable to readers long after its publication date. Unlike time-sensitive news or trend piece...

External Link

Search Engine Optimization

An external link is a hyperlink that directs users from a website to a different domain or website. These links are valuable for both user experience ...

Featured Snippets

SEO

Featured Snippets are selected search results that appear in a special box at the top of Google's search results page. They provide direct answers to ...

Forecasting

Analytics

Forecasting is the process of making predictions about future outcomes based on historical data and analysis. It involves using statistical techniques...

Formula

Analytics

A formula is a predefined calculation or set of operations used to derive specific results from input data. In marketing and analytics, formulas are e...

Framework

Digital Strategy

A framework is a structured approach or system that provides a foundation for developing solutions to specific problems. It typically includes guideli...

Freebie

Marketing

A Freebie is a product, service, or content offered at no cost to attract potential customers, build brand awareness, or incentivize engagement. These...

Gated Content

Content Marketing

Gated content refers to digital materials or resources that require users to provide personal information, such as an email address or contact details...

Google Ads

Digital Advertising

Google Ads is an online advertising platform developed by Google where advertisers pay to display brief advertisements, service offerings, product lis...

Homepage

Web Design

A homepage is the main entry point and landing page of a website that serves as the first impression for visitors. It typically contains navigation el...

Human-centered Design

UX Design

Human-centered Design is an approach that puts the needs, preferences, and limitations of end users at the center of the design process. It involves c...

Hyperlink

Web Development

A hyperlink is an interactive element in digital content that connects to another location or file when activated. It allows users to navigate between...

Inbound Link

Search Engine Optimization

Inbound links, also known as backlinks, are hyperlinks that come from external websites and point to pages on your site. These links act as votes of c...

Inbound Marketing

Digital Marketing

Inbound marketing is a strategy that focuses on attracting customers through relevant and helpful content rather than interrupting them with tradition...

Incoming Link

Search Engine Optimization

An incoming link (also known as an inbound link or backlink) is a hyperlink that directs from an external website to your own website. These links ser...

Internet Marketing

Digital Marketing

Internet Marketing refers to the strategies and tactics used to promote products or services online. It encompasses various digital channels including...

Key Performance Indicator (KPI)

Analytics

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. KPIs help or...

Keyword Analysis

Digital Marketing

Keyword Analysis is the process of evaluating search terms to determine their relevance, search volume, competition, and potential value for a digital...

Keyword Optimization

Search Engine Optimization

Keyword Optimization is the strategic process of selecting and implementing the most effective keywords to improve search engine visibility and drive ...

Keyword Research

SEO

Keyword Research is the systematic process of identifying and analyzing search terms that people enter into search engines. It helps marketers underst...

Landing Page

Digital Marketing

A landing page is a standalone web page designed with a specific conversion goal, such as capturing leads or driving sales. It's strategically created...

Lead Capture Page

Digital Marketing

A lead capture page is a specialized web page designed to collect visitor information through a form, typically in exchange for valuable content or of...

Lead Generation

Marketing

Lead Generation is the process of attracting and converting strangers and prospects into someone who has indicated interest in your company product or...

Lead Generator

Marketing

A Lead Generator is a strategic marketing asset or tactic designed to capture potential customer information by offering value in exchange. These tool...

Lead Magnet

Digital Marketing

A lead magnet is a valuable item or piece of content that businesses offer for free in exchange for contact information from potential customers. Thes...

Lead Management

Marketing

Lead Management is the process of tracking, organizing, and nurturing potential customer interactions throughout the sales funnel. It involves capturi...

Lead Nurturing

Lead Generation

Lead nurturing is the process of developing relationships with potential customers throughout their buying journey. It involves targeted communication...

Lifetime Value (LTV)

Marketing Metrics

Lifetime Value (LTV) is a prediction of the total revenue a business can expect from a single customer account throughout their relationship with the ...

Link Building

SEO

Link building is the process of acquiring hyperlinks from other websites to your own, which helps improve a website's authority and search engine rank...

Logic

Fundamentals

Logic is the systematic study of valid reasoning and inference. In digital marketing and business contexts, it refers to the rational approach used in...

Long-lasting Content

Content Marketing

Long-lasting content is digital material designed to retain value and relevance over an extended period, well beyond its publication date. It focuses ...

Machine Learning

Artificial Intelligence

Machine Learning is a subset of artificial intelligence that enables systems to learn and improve from experience without being explicitly programmed....

Machine Learning (ML)

AI

Machine Learning (ML) is a subset of artificial intelligence that enables computers to learn and improve from experience without being explicitly prog...

Marketing Automation

Marketing

Marketing Automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on ...

Marketing Copy

Content Marketing

Marketing copy refers to the persuasive text written to encourage an audience to take a specific action. It encompasses everything from website conten...

Marketing Funnel

Marketing Strategy

A Marketing Funnel is a conceptual model that maps the customer journey from initial awareness to final purchase. It represents the progressive stages...

Metrics

Analytics

Metrics are quantifiable measurements used to track and assess the performance of specific activities or processes. In business and digital marketing,...

Microsite

Web Development

A microsite is a branded, self-contained website or group of pages that exists separately from a company's main website but supports specific marketin...

Natural Language Processing (NLP)

Artificial Intelligence

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, interpret, and generate hum...

Natural Traffic

Digital Marketing

Natural traffic refers to website visitors who arrive through unpaid, organic channels rather than paid advertising. It primarily consists of users wh...

Neural Networks

Artificial Intelligence

Neural Networks are computational models inspired by the human brain's structure and function. They consist of interconnected nodes (neurons) that pro...

Newsletter Marketing

Email Marketing

Newsletter Marketing is a digital marketing strategy that involves sending regular emails containing valuable content to a list of subscribers. It all...

Non-paid Traffic

Digital Marketing

Non-paid traffic refers to visitors that come to a website without direct advertising costs. This includes organic search results, direct visits, refe...

Nurture Campaign

Digital Marketing

A Nurture Campaign is a series of automated marketing communications designed to build relationships with prospects over time. These campaigns deliver...

Online Advertising

Digital Marketing

Online Advertising refers to marketing efforts that appear on internet platforms to promote products or services. It encompasses various formats inclu...

Operations

Business

Operations refers to the day-to-day activities and processes that keep a business functioning efficiently. It encompasses resource management, workflo...

Operations Automation

Digital Strategy

Operations Automation refers to the use of technology to execute recurring tasks or processes with minimal human intervention. It involves implementin...

Opt-in Bribe

Lead Generation

An Opt-in Bribe is an incentive offered to website visitors in exchange for their email address or other contact information. These incentives typical...

Organic Search Results

SEO

Organic search results are the unpaid listings that appear on search engine results pages (SERPs) based on relevance to the user's search query. These...

Organic Traffic

SEO

Organic traffic refers to visitors who arrive at a website from unpaid search engine results rather than through paid advertisements. It is generated ...

Organizational Targets

Business Strategy

Organizational targets are specific, measurable goals that companies establish to guide their business activities and track progress. These targets ty...

Outbound Link

SEO

An outbound link is a hyperlink on your website that directs users to another website or external domain. These links are valuable for providing addit...

Paid Digital Media

Digital Marketing

Paid Digital Media refers to any online advertising or promotional content that requires payment for placement, impressions, or engagement. This inclu...

Paid Search

Digital Advertising

Paid Search is a digital advertising model where businesses pay for ads to appear in search engine results when users query specific keywords. It oper...

Pay-Per-Click (PPC)

Digital Marketing

Pay-Per-Click (PPC) is an online advertising model where advertisers pay a fee each time one of their ads is clicked. Essentially, it is a way of buyi...

Perennial Content

Content Marketing

Perennial content refers to digital content that remains relevant and valuable to audiences over an extended period of time, unlike time-sensitive or ...

Performance Measurement

Analytics

Performance Measurement is the systematic process of quantifying the effectiveness and efficiency of actions, strategies, or campaigns. It involves co...

Permission Marketing

Digital Marketing

Permission Marketing is a strategy where businesses obtain explicit consent from consumers before sending promotional messages. This approach focuses ...

PPC Advertising

Digital Marketing

Pay-Per-Click (PPC) Advertising is a digital marketing model where advertisers pay a fee each time their ad is clicked. It allows businesses to buy vi...

Predictive Analytics

Data & Analytics

Predictive analytics is the practice of extracting information from existing data sets to determine patterns and predict future outcomes. It uses stat...

Predictive Modeling

Analytics

Predictive modeling is a statistical technique used to forecast future outcomes by analyzing historical data patterns. It involves creating and valida...

Procedure

Operations

A procedure is a specified series of actions or operations that must be executed in the same manner to achieve consistent results. In business context...

Process

Operations

A process is a systematic sequence of actions or steps designed to achieve a specific outcome or goal. In business contexts, processes provide structu...

Process Optimization

Operations

Process Optimization is the systematic approach to improving business procedures to enhance efficiency, reduce costs, and increase productivity. It in...

Protocol

Technology

A protocol is a standardized set of rules and procedures that govern how data is transmitted, exchanged, or processed within a system or between diffe...

Pull Marketing

Digital Marketing

Pull marketing is a strategy where businesses focus on attracting consumers to their products rather than pushing messages outward. It relies on creat...

Purchase Funnel

Marketing Strategy

A purchase funnel is a model that illustrates the theoretical customer journey from the awareness of a product or service to the eventual purchase dec...

Referral Link

Digital Marketing

A Referral Link is a unique URL that tracks when someone refers another person to a website, product, or service. When the referred person clicks on t...

Rich Results

Search Engine Optimization

Rich Results are enhanced search listings that display additional information beyond traditional text-based search results. They include visual elemen...

Sales Funnel

Marketing Strategy

A sales funnel is a visual representation of the customer journey from initial awareness to final purchase. It maps out the stages prospects go throug...

Search Engine Advertising

Digital Marketing

Search Engine Advertising is a digital marketing strategy where businesses pay to display ads on search engine results pages (SERPs). These ads typica...

Search Engine Listings

Search Engine Optimization

Search Engine Listings are the individual results that appear on a search engine results page (SERP) after a user submits a query. These listings typi...

Search Engine Marketing (SEM)

Digital Marketing

Search Engine Marketing (SEM) is a digital marketing strategy focused on increasing website visibility in search engine results pages through paid adv...

Search Engine Optimization (SEO)

Digital Marketing

Search Engine Optimization (SEO) is the practice of improving a website's visibility in organic search engine results to increase traffic and engageme...

Search Engine Optimization (SEO)

Digital Marketing

Search Engine Optimization (SEO) is the practice of improving your website to increase its visibility when people search for products or services rela...

Search Engine Results Page (SERP)

Search Engine Optimization

A Search Engine Results Page (SERP) is the webpage displayed by search engines in response to a user's search query. It typically contains organic sea...

Search Engine Traffic

Digital Marketing

Search Engine Traffic refers to the visitors who arrive at a website through search engine results pages (SERPs). It includes both organic traffic fro...

Search Results

SEO

Search results are the listings that appear on a search engine results page (SERP) after a user enters a query. They typically include a combination o...

Search Term Research

Digital Marketing

Search Term Research is the strategic process of identifying and analyzing the specific words and phrases users enter into search engines when looking...

SEO

Digital Marketing

Search Engine Optimization (SEO) is the practice of optimizing websites and digital content to increase visibility in organic search engine results. I...

SEO Research

Digital Marketing

SEO Research is the systematic process of investigating search engine behavior, keyword opportunities, and competitor strategies to improve website vi...

SEO Traffic

Search Engine Optimization

SEO Traffic refers to website visitors who arrive from organic search engine results without paid advertising. It results from optimizing a website to...

SERP Analysis

SEO

SERP Analysis is the process of evaluating search engine results pages to understand ranking patterns, competition, and user intent. It involves exami...

SERP Features

Search Engine Optimization

SERP Features are elements on search engine results pages beyond the traditional organic listings. These include featured snippets, knowledge panels, ...

Social Media Marketing

Digital Marketing

Social Media Marketing is the practice of using social media platforms to connect with audiences, build brand awareness, and drive website traffic. It...

Speech Recognition

Artificial Intelligence

Speech Recognition is the technology that enables computers to identify and process human speech, converting spoken language into text. It uses advanc...

Splash Page

Web Design

A splash page is an introductory page that appears before the main content of a website. It typically serves to capture visitor attention with minimal...

Squeeze Page

Digital Marketing

A squeeze page is a specialized landing page designed with the primary goal of collecting visitor information, typically email addresses. Unlike tradi...

Standard Operating Procedure (SOP)

Operations

A Standard Operating Procedure (SOP) is a detailed, documented set of instructions that outlines how to perform a routine business activity. SOPs stan...

Strategic Planning

Business Strategy

Strategic planning is the process of defining an organization's direction and making decisions on allocating resources to pursue this direction. It in...

Success Indicators

Analytics

Success Indicators are specific metrics or milestones that demonstrate progress toward achieving business goals or objectives. They provide quantifiab...

Sustainable Content

Content Marketing

Sustainable Content refers to digital content that maintains relevance, value, and engagement over extended periods, requiring minimal updating. This ...

System

Technology

A system is an organized set of interconnected components that work together to accomplish a specific purpose or function. Systems typically follow de...

Text Analytics

Analytics

Text Analytics is the process of extracting meaningful insights and patterns from text data using computational methods. It encompasses techniques suc...

Timeless Content

Content Marketing

Timeless Content refers to material that remains relevant and valuable to audiences over an extended period, regardless of when it was created. Unlike...

Tracking Link

Digital Marketing

A tracking link is a specialized URL that contains embedded parameters to monitor user interactions and campaign performance. These links enable marke...

Unpaid Traffic

Digital Marketing

Unpaid traffic refers to visitors who come to a website without the site owner paying for their visit directly. This typically includes organic search...

Usability

User Experience

Usability refers to how easily users can interact with a product, website, or application to achieve their goals effectively. It encompasses aspects l...

User Experience (UX)

Digital Design

User Experience (UX) encompasses all aspects of the end-user's interaction with a company, its services, and its products. It focuses on creating mean...

User Interface (UI)

Design & User Experience

User Interface (UI) refers to the visual elements of a software or hardware that allow users to interact with and control the system. It encompasses a...

User Journey

User Experience

The User Journey maps the complete experience a user has when interacting with a product, service, or brand across multiple touchpoints over time. It ...

User Research

User Experience

User Research is the systematic process of gathering insights about users' behaviors, needs, and motivations to inform design decisions. It employs qu...

User-generated Content (UGC)

Content Marketing

User-generated Content refers to any form of content such as videos, blog posts, testimonials, and social media updates that are created by end users ...

Value Proposition

Marketing

A value proposition is a clear statement that explains how a product or service solves customers' problems, delivers specific benefits, and tells the ...

Workflow

Process Management

A workflow is a sequence of defined steps or processes designed to accomplish a specific task or goal efficiently. It outlines how tasks, information,...

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